p662l Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how we collect, use, and store your information.
p662l is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how p662l collects your personal information, the purposes for which it is used, who it may be shared with, and what steps are taken to protect your information. By using p662l's services, you consent to the terms of this Policy.
Information Collection
Registration Information
We collect the information you provide when creating an account. This includes:
- Full name
- Date of birth (for age verification)
- Email Address
- Mobile number
- Residential address
- Preferred currency (BDT/Taka)
Financial Information
Payment information required to process deposits and withdrawals is collected. This includes:
- bKash / Nagad / Rocket / Upay number
- Bank account details
- Transaction history
- Deposit and withdrawal amounts
User Activity
Information about how you use and interact with the platform is collected automatically:
- Game play history and statistics
- Session duration and frequency
- Click, scroll, and navigation data
- Promotional offer usage
Technical Information
Technical information about your device and connection is logged automatically:
- IP address and device ID
- Browser type and operating system
- Cookies and session tokens
- Referrer URL and traffic source
Purposes of Information Use
Information collected from you is used only for specific and legitimate purposes. Each purpose is clearly stated below.
Account Management
Information is used to create, verify, and keep your account secure. Age verification ensures that only users aged 21 or above can use the service.
Payment Processing
Financial information is used to verify and securely process deposit and withdrawal requests. A minimum deposit of ৳500 and a minimum withdrawal of ৳500 are enforced.
Customer Support
Your information is used to help resolve your issues quickly and effectively. Our 24/7 Bengali live chat team uses this information to serve you better.
Fraud Prevention
Technical and behavioral data is analyzed to ensure platform security and detect suspicious activity. This keeps your account protected.
Service Improvement
We analyze your usage patterns to improve the platform experience. This information helps improve the game library, promotional offers, and interface.
Communication
Contact information is used to notify you of important account updates, security alerts, and relevant promotional offers.
Sharing Information with Third Parties
p662l never sells your personal information for commercial purposes. However, information may be shared with trusted partners in specific circumstances.
Service Providers
Limited information necessary for operations may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and game software suppliers. All such partners are bound by strict confidentiality agreements and may use the information only for specified purposes.
Legal Obligations
Information may be provided in response to valid requests from legal authorities or regulatory bodies. In such cases, only legally required information will be provided, and we will make every effort to notify you where possible.
When Information Will Not Be Shared
Your information will never be shared in the following circumstances:
- For the purpose of selling to third parties
- To advertisers or marketing agencies
- For any unnecessary purpose without your explicit consent
- For any purpose not mentioned in this Policy
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to improve your experience and ensure the security of the service.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security verification, and save game progress. Disabling these cookies may prevent the platform from working properly.
Analytical Cookies
These cookies help us understand how users interact with the platform. This information is fully anonymous and is used only to improve the quality of the service.
Preference Cookies
These cookies are used to remember your language, theme, or display preferences. Your settings are automatically reapplied according to your preferences in subsequent sessions.
Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging into your account or making transactions.
Data Security Measures
p662l follows industry-standard security technologies and processes to protect your personal and financial information.
SSL Encryption
All data transmissions are secured with SSL/TLS encryption, which prevents interception by third parties.
Secure Servers
Your information is stored in secured data centers where unauthorized access is strictly controlled.
Two-Factor Authentication
Two-factor authentication is available as an additional security layer for your account.
Continuous Monitoring
Systems and transactions are automatically monitored to quickly detect suspicious activity.
Data Retention Period
Your information is retained only for as long as necessary. The retention policy for each type of information is detailed below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration information | For as long as the account is active | To provide the service |
| Financial transaction history | Minimum 5 years | For legal and financial audit requirements |
| Game play history | 2 years | Fair play verification and service improvement |
| Communication and support logs | 1 year | To maintain customer service standards |
| Server logs and technical data | 90 days | For system security and troubleshooting |
Your Rights
You have certain important rights over your personal information. p662l respects these rights and supports you in exercising them.
Right to Access
You may request to view the information collected about you at any time. We will provide a complete report within the designated timeframe.
Right to Rectification
If any of your information is incorrect, you may request a correction. Most information can be updated directly from account settings.
Right to Erasure
After closing your account, you may request that your personal information be deleted. However, information that must be retained due to legal obligations will be kept for the designated period.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted. Contact the support team for assistance with this.
Right to Opt Out of Marketing
To unsubscribe from promotional emails or notifications, use the unsubscribe option within the communication or submit a request through the support team.
Right to Data Portability
You may request your personal information in a structured and machine-readable format. This is generally provided within 30 business days.
Protection of Minors
p662l is for users aged 21 or above only. Collecting or storing information from minors is strictly prohibited.
Our platform follows a strict age verification process. Date of birth is verified at registration to confirm the user is aged 21 or above. If a user registers with false information and this is subsequently proven, the account will be closed immediately and all information will be deleted.
We never intentionally collect personal information from minors. If a parent or guardian suspects their child has used our platform, please notify the support team immediately. We will investigate the account and take necessary action as quickly as possible.
For users aged 21 or above only. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to the Policy
This privacy policy may be updated from time to time to keep pace with changes in technology, law, or our services.
Whenever significant changes are made to this privacy policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed
- A notification will be sent to your registered email address
- A notification may be displayed when you log in to the platform
Continuing to use the platform after changes have been made will be considered as your acceptance of the new policy. If you do not agree with the updated policy, please contact the support team to close your account.
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us.
Privacy Contact
Send any data-related requests (view, correct, delete, or portability) through the channels below. We typically respond within 7 business days.
For help with responsible gaming or setting limits, visit our Responsible Gaming page or contact the support team directly.
Related Policies
Read the pages below to understand our full legal framework: